Accela

For four years, I managed the documentation team at Accela, Inc. in San Ramon CA and the remote documentation team in Shenzhen, China. In addition to managing the documentation team, I authored the following documents:

System Planning Guide

Concepts Guide

Migration Guide

Scripting Guide

Data Sheets

I also rearchitected the product documentation along functional lines, while retaining their product identity, converted the doc set from FrameMaker to XML (DITA), and set metadata on thousands of topics for posting as articles on Salesforce.

Content Rearchitecture